FAQ

At the 'Log In' Page, click on 'Forgot Your Password? ' located just beside the 'Password' and you will be prompted to enter your email address which you use to register your account. If the email is registered in our system, you will receive a password reset email. Click on the link in the password reset email to reset your password.

Sorry, orders that have been placed and checked out as Guest Orders cannot be linked retroactively to any account. So we are not able to link previous order to the new account. In order to ensure your orders are linked to your account, dolog inprior to making your online purchase.

Customers cannot change their email address or phone number in Shopify, as customer accounts are created based on a unique these info.

If the client wants to update these info, they will need to create a new user with the corresponding different info.

However, phone numbers and other address details can be updated directly from the address section of customer account in Shopify.

We apply a flat delivery rate of $15 for local orders below $200 and free delivery for local orders of $200 and above.

es we offer international delivery outside of Singapore. If any query, please contact us by email atservice@Elliluxjewel.com

We accept payment by all major credit cards, digital wallets and Paypal.

If the item you ordered is no longer available, we would provide you an alternative solution. A member of our customer service will contact you to suggest an alternative item or refund you for the non-available item.

All orders cannot be cancelled.